Articles
Norton Company offers distributors wireless access to customer service and order entry
May 7, 2001
align=right border=0>With over 6,500 stock and 300,000 non-stock products, Norton manufactures the most extensive line of conventional abrasive and superabrasive grinding wheels, coated sanding products, diamond tools, sharpening stones and non-woven products.
From just about any location in the continental United States, distributors can determine product availability, pricing, lead-time and specific existing order status information and even enter orders on all Norton abrasives.
Norton Company has been a leading user of electronic communications to help distributors be more responsive to the needs of industrial abrasives users. Going wireless will allow any Norton distributor sales representative the ability to access current information on purchasing agents' most frequently asked order processing questions.
Distributors who currently access the existing Norton Company's private extranet site, AbrasiveConnection.com, will use the same password to access the new wireless version through hand held organizers that use the Palm operating system.
For more information on the new Norton Wireless communications program, contact Barry Cole, Manager of PR, Norton Company, One New Bond St., Box 15008, Worcester, MA 01615-0008, 508-795-5709.
Saint-Gobain, one of the top 100 industrial companies in the world, is a leading producer of abrasives, building materials, flat glass, insulation, reinforcements, packaging, pipe, ceramics and plastics. Headquartered in Paris, Saint-Gobain had worldwide sales of $26.6 billion in 2000. The company has approximately 171,000 employees in more than 45 countries. In the U.S. and Canada, Saint-Gobain employs approximately 31,000 people and has more than 200 manufacturing locations. Its total U.S. and Canada sales in 2000 were approximately $6.5 billion. Saint-Gobain's web site is www.saint-gobain.com.
Norton Company, 1 New Bond Street, PO Box 15008, Worcester, MA 01615-0008 USA. Tel: 508-795-5425. Fax: 508-795-5976.
Source: Norton Company
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