Download | August 30, 2007

Nexterna Clearview Call Center: Service Management Software

Source: Nexterna
The Nexterna™ Clearview Call Center module helps customer support analysts quickly resolve calls using an integrated knowledge base, providing call avoidance, and minimizing the instances of on-site service. It allows companies to fuse their customer relationship management activities with the rest of their field service operation. The extensive capabilities of the Nexterna Clearview Call Center module focus on frontend call management and an integrated knowledge base.

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