Nexterna Clearview Service And SupportSource: Nexterna
Nexterna understands the complex challenges that you face as an organization providing exceptional service to your customers, through your field personnel. Our industry-specific web-and wireless-based solutions successfully connect your people, your products and your customers.
We have both the industry expertise necessary to assess your business' needs accurately, and the technology to support integrated field service applications. Our team of project managers, engineers and analysts work closely with you to get to know your business first. Then, we go to work, designing and implementing solutions that deliver a true ROI. On time and within your budget.
Successful and smooth implementation of your Nexterna Clearview solution is always the end goal of the plan. To get there, we combine our extensive experience in building well-defined project deliverables, and developing solid relationships with our customers' project team.
From your initial query about Nexterna Clearview products, to the successful implementation, our professional services consultants will invest their time and utilize their expertise to fully understand your business environment and address all your business questions and challenges, up front.
The outcome? You get a unique, value-based, customer-driven system, ready to deliver bottom-line business results.
Nexterna can also provide your business with customized Clearview options. These include custom business rules, reports, and interface/integration.
Custom Business Rules can be built according to your business requirements - these rules can enforce required data entry, default data, and automatically create related data.
Your Clearview modules are installed with standard report libraries that Nexterna continues to enhance and expand. Nexterna can also provide you with custom report design and delivery, based on your business needs.
While Clearview's proven track record of providing successful interfaces with a wide variety of applications, we can also design and initiate custom interfaces for your business. These can include SAP, JD Edwards, IBM's HELO, Epicor, Lawson, Best, Platinum, and numerous others.
Product & Technical Support
Nexterna offers your business and staff a single point of contact for all your service and support needs. Nexterna eliminates the need to deal with multiple vendors and carriers, as you can source all your software, wireless communications and GPS coverage from one trusted vendor.
Customer Care offers you remote analysis and diagnosis of systems through your customer gateway, either on the phone or by email. In addition, Nexterna Customer Care tracks all your calls through our own Clearview application. And, with Web Access to Clearview, you can search FAQs through our Knowledge Base. Customer Care also offers you direct access to our Product Development team for in-depth help.
We are the experts in successfully connecting you to your mobile resources – your people, your data, and vehicles. Anytime, anywhere. When you can see everything, you can do anything...
When you need us, we are available to your team, via toll-free phone or email